Positive Community Satisfaction Survey Results

Jul 24, 2017 News

West Wimmera Shire Council has received some positive results in the latest Local Government Community Satisfaction Survey.

"We are very pleased to receive these encouraging results from residents regarding the services Council provides for the community" said CEO David Leahy.

Following consecutive years of declining rating figures, Council's overall performance rating increased by six points since the 2016 results, which places it higher than pre-2015 figures.

"This rating of 64 index points is higher than the State-wide average of 59 points, and significantly higher than the Small Rural Group index figure of 58" said Mr Leahy.

Five of the seven core categories returned an increased performance rating, including consultation and engagement which increased by five points, and overall Council direction which also increased by five points.

In addition, the appearance of public spaces and recreational facilities were areas which also returned figures higher than State-wide and Small Rural Group averages.

"The rating for customer service rose to 74 points, with 67% of surveyed residents having had recent contact with our customer service staff" said Mr Leahy. "This provides further evidence of the outstanding survey results this year".

The annual survey was conducted by JWS Research in February and March, and a total of 403 residents of varying age groups from across the Shire were interviewed by phone.

The West Wimmera Shire Council Local Government Community Satisfaction Survey Results for 2017 are available for viewing below.

Community Satisfaction Survey | Summary Report

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