Changes to council services

West Wimmera Shire Council services will be operating as follows in line with its pandemic plan.

Please note, this is a rapidly changing situation. This page will be regularly updated

Kaniva customer service centre

Open by appointment only on Tuesdays and Thursdays. Call 5392 7700 to make an appointment.

Edenhope customer service centre

Open by appointment only on Tuesdays and Thursdays. Call 5585 9900 to make an appointment. 

VicRoads

Open by appointment on Tuesdays and Thursdays only. Call Edenhope on 5585 9900 or Kaniva on 5392 7700 to make an appointment.

Meals on Wheels

Continuing as normal but being delivered by council staff, instead of volunteers.

Home care

Carers and people receiving care are required to wear a mask during home visits.

Libraries

Closed under stage 3 restrictions

Transfer stations

Open within normal operating hours. Please only visit the transfer station if it is absolutely necessary. This service is only available to residents and ratepayers within the West Wimmera Shire. Non-residents may be refused service at the discretion of the attendant. Proof of residency may be required if requested by attendants.

Strict guidelines regarding health recommendations will apply at all transfer stations to protect our staff and the public. A safe social distance of 1.5 metres is required at all times, and customers are to remain in their vehicles at the main entrance until loads have been inspected.

Cash will no longer be accepted at any transfer stations. Customer details will be recorded by attendants and accounts will be issued to users on a monthly basis. Existing account holders will operate as normal. Eftpos is not available at transfer stations.

Please avoid unnecessary visits to the transfer station, as these measures are vital to the continuation of this service. Visitors to the transfer stations must wear a mask.

Maternal and child health

All consultations and immunisations are by appointment only. Call or text Monica on 0428 595 725 to book.

Supported playgroups.

Cancelled under stage 3 restrictions

Swimming pools

Closed for the season

Waste management

Kerbside waste collection operating as normal

Kindergarten

Both three-year-old and four-year-old kindergarten are operating as normal.

Caravan parks and camp grounds

Closed under stage 3 restrictions.

Playgrounds and skateparks

Closed under stage 3 restrictions.

Firewood permits

Can be done at the Kaniva and Edenhope customer service centres on Tuesdays and Thursdays by appointment only. Call Edenhope on 5585 9900 or Kaniva on 5392 7700 to make an appointment.

Payment for animal registrations

Animal Registrations are still payable. Customers can pay over the phone or post a cheque. If a customer wishes to pay in person, they can do so once customer service centres re-open. Customers will not encounter any late fees until the offices have been open with suitable time for them to pay. It is not recommended that people come into the office to pay animal registrations as this is not considered essential. 

Kaniva fauna park

Animals are being fed and cared for by council staff, instead of volunteers

Cemetery enquiries

Call Edenhope on 5585 9900 or Kaniva on 5392 7700.