Like the rest of Australia and all around the world, life in West Wimmera Shire is changing as a result of COVID-19 and social distancing restrictions.
We know this is a difficult time for our community and we’re particularly mindful of people who are most vulnerable and socially isolated. We’re working to ensure our community stays connected and gets the services they need.
If you or your family are struggling to put food on the table, we can help. Please call 5392 7700 or 5585 9900 and speak to our intake team. All calls are confidential
Hotlines
Coronavirus hotline - 1800 675 398 - for health information, self-isolating and breaches
Local coronavirus hotline - 1800 195 114 - For those seeking local support during the coronavirus pandemic
Counselling, local support and rural outreach
24-hour Mental Health Triage - 1300 661 323
Headspace Horsham (12-25 years) - 5381 1543
Grampians Community Health - 5358 7400
LOCAL Rural Outreach - 1300 688 732
Sexual Assault & Family Violence Centre - 1800 806 292
Rural Financial Counselling - 0427 340 621 or 0408 347 000
Ashley Grant Counselling - 0403 034 590 - Free service on Wednesday and Thursday nights between 7pm to 9pm
Kaniva Shared Ministry - 5392 2301 or 0448 127 959
Health services
Edenhope and District Memorial Hospital - 5585 9800
Harrow Bush Nursing Centre - 5588 2000
West Wimmera Health Service - 5391 4292
Rural Doctors Kaniva - 5323 5770
Edenhope Medical Clinic - 5585 9888
Local business doing deliveries
Edenhope Foodworks - 5585 1501
Edenhope butcher - 5585 1597
Kaniva IGA - 5392 2250
Kaniva Pharmacy - 5392 2373
Edenhope Pharmacy - 5585 1069
Emergency food
Horsham Christian Emergency Food Centre - 5381 2311
Centre for Participation - 5382 5607
Financial support
ANZ - 1800 351 548
Bendigo Bank - 1300 236 344
Commonwealth Bank - 132 607
NAB - 1300 769 650
Westpac - 132 142
Centrelink - 132 316
Business Victoria - 132 215
Other assistance services
BeyondBlue - 1300 224 636 - www.beyondblue.org.au
Kids Help Line (5-25 years) - 1800 551 800 - www.kidshelpline.com.au
Suicide Helpline - 1300 651 251 - www.suicidehelpline.org.au
Lifeline - 131 114 - www.lifeline.org.au
Suicide Call Back Service - 1300 659 467 - www.suicidecallbackservice.org.au
MensLine Australia - 1300 789 978 - www.mensline.org.au
Red Cross - 1800 131 701 - www.redcross.org.au
Nurse-On-Call - 1300 606 024
Salvation Army - 1300 662 217 - www.salvationarmy.org.au
Income Support for Individuals
JobSeeker Payment
A six-month supplement of $550 a fortnight for persons aged 22 to retirement age, who are unemployed or temporarily unable to work, and not in receipt of JobKeeper payment from an employer. Residence conditions and a means test apply. Assets tests have been suspended for this and several other benefits.
More information
Special Support Payments to Centrelink Beneficiaries
Two $750 Economic Support Payments will be provided to people receiving a selection of Centrelink payments, including recipients of JobSeeker and Youth Allowance, in mid- to later March, and mid-July.
More information
Emergency relief
Emergency relief for People in self-isolation
The Victorian Government can provide a two-week package of food and personal care items to people in mandatory self-isolation and in need. To find out more, phone 1800 675 398.
More information
Red Cross emergency relief
From late April, the Red Cross will distribute one-off packages of food and essential items to eligible persons and families on temporary visas, funded by the Federal Government.
More information
Phone: 1800 675 398
Help paying for electricity, gas or water
The Victorian Government Utility Relief Grant Scheme provides eligible Victorians with Pensioner, Health Care or Veterans Gold cards, and who are facing financial hardship or high rental costs, with up to $650 on each utility type across a two-year period or $1,300 for those with a single source of energy. Apply to electricity, gas or water retailers.
More information
Housing tenants and people at risk of homelessness
Residential tenants or those living in a rooming house, social housing, a caravan park or specialist disability accommodation, may apply to break a lease early if the event of financial hardship.
Landlords may not evict those who wish to stay, except in the event of damage to property, criminal activity or serious violence, else if a tenant can pay rent but refuses to do so. Neither may tenants be listed on a residential tenancy database (blacklist) if they are unable to pay rent due to coronavirus.
More information
Payment of personal loans, including housing loan repayments
Some banks have eased conditions of repayment of loans to customers in financial hardship, including deferral or restructuring of home loan repayments.
More information
Phone and internet discounts
Telstra is offering unlimited standard home phone calls for pensioners, abolishing late payment fees for bills from 19 March to 30 June 2020, and discounting fees for customers on JobSeeker payments.
More information
Optus is offering customers the option of suspending their current plan if they do not require the service, while temporarily waiving late payment fees and suspending disconnection and credit collection activities.
More information
There are a number of initiatives running in the community to help people stay connected
Wimmera Social Support
Centre for Participation can put you in contact with like-minded people. Volunteers can assist you with activities like Skyping loved ones, playing your favourite card games, sending a card or letter to a friend through the post and much more.
Centre for Participation can also help people do their shopping and attend appointments.
More information
Kindness with a pen
Wimmera Health Care Group is inviting children of the Wimmera to send in letters and stories, including drawings and pictures. The health care group will then shares these with aged care residents and display them around aged care homes to help brighten people's day.
More information
Love your community Kaniva
A Facebook page designed to help the Kaniva community come together.
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Doing some form of exercise is an easy and free way to boost both your mental and physical health, and now is the ideal time to try a new activity.
VicHealth has a variety of resources to help you get moving at home.
More information