My Aged Care

1. Overview

My Aged Care is the starting point to access Australian Government-funded aged care services. The phone line and website can help older Australians, their families and carers to get the help and support they need.

My Aged Care provides:

  • information on the different types of aged care services available
  • an assessment of needs to identify eligibility and the right type of care
  • referrals and support to find service providers that can meet your needs
  • information on what you might need to pay towards the cost of your care. 

To access My Aged Care call 1800 200 422


2. What services are available?

Care at home

My Aged Care can help you access services at home which can improve your wellbeing and help you stay independent. Receiving help with regular activities at the right time can help you manage better at home.

You may be eligible to receive services such as:

  • personal care like help with getting dressed
  •  transport
  • modifications to your home like hand
  • rails or ramps
  • nursing, physiotherapy and other care
  • meals
  • household jobs like cleaning or gardening
  • equipment like walking frames
  • social activities.

Short-term help

My Aged Care can also help you access short term care services for situations such as:

  • recovery from an accident or illness, including after a hospital stay
  • when you have had a setback and want to get your independence back
  • when you or your carer needs a break (respite care).

Care in an aged care home

If you find you need ongoing help with day-to-day tasks or health care, a residential aged care home lets you live in a supported environment where help is available 24 hours a day.

3. How to access services?

Step 1 - Call My Aged Care on 1800 200 422*

  • You will be asked questions over the phone to help work out your needs and care arrangements – this takes at least ten minutes.
  •  You will need your Medicare card.
  • If you’re calling for someone else, they will need to give their consent.

Step 2 - Have a face-to-face assessment

  • My Aged Care may arrange for a trained assessor to come to your home.
  • With your consent they will assess your care needs and eligibility for services.
  • They will then work with you to develop a support plan which addresses your needs, goals and preferences.
  • Someone else can be with you during this visit.

Step 3 - Find out about costs

  • My Aged Care and service providers can give you information about costs. You will be told if you need a financial assessment.

Step 4 - Choose services

  • The service finder on the website can help you locate and compare some services in your area.
  • Your assessor and can also help you find a service provider(s) in your local area that meets your needs.

Are you eligible for services?

A call to can help you understand:

  • what services may be available
  • how much they cost
  • how you can access them.

My Aged Care may arrange a face-to-face

assessment of your care needs.

4. Who pays for services?

The Australian Government contributes to the cost of aged care services. You are expected to contribute to the cost if you can afford to. How much you pay may depend on:

  • your financial situation
  • the number and types of services you receive
  • the service provider.

5. For more information or call 1800 200 422