Contact Council

Our friendly customer service staff are here to provide you with a large range of services including, but not limited to:

  • Animal registrations
  • Account/rates payments
  • Customer action request (roads, footpaths and trees) - click here
  • VicRoads agency services

Online

Here at the West Wimmera Shire Council, we want to help you.

Any general enquiries can be sent to our email council@westwimmera.vic.gov.au

To make a request, click here

You can also find us on Facebook here

Mail

Please send all mail correspondence to:

West Wimmera Shire Council 
PO Box 201 
Edenhope VIC 3318

Where your mail is confidential, please mark it as 'Private and Confidential' and address it to the appropriate Council officer that you would like it to be handed directly to.

After hours

For after hours contact please call 13 99 72 and follow the prompts.

Edenhope Customer Service Centre

Hours:
Monday to Friday: 8.30am - 5:00pm 

Phone: 13 99 72

Located: 49 Elizabeth Street EDENHOPE VIC 3318

 

Kaniva Customer Service Centre

Hours:
Monday to Friday: 8.30am - 5:00pm 

Phone: 13 99 72

Located: @5 Baker Street KANIVA VIC 3419

 

Libraries

Edenhope - 49 Elizabeth Street - 03 5585 1302

Goroke - Main Street - 03 5386 1360 

Harrow - Blair Street - 03 5588 1352 

Kainva - 25 Baker Street - 03 5392 2723

Maternal and Child Health

Judy Harrington - Maternal and Child Health Coordinator - 0428 595 725

Monica Feder - Maternal and Child Health Nurse - 0472 866 754

Mardi Greifhahn - Maternal and Child Health Nurse -  0460 955 651

 

Council contacts

Aged Care Services - Kaye Robinson - Community Services Team Leader

Animal Control - Paul Cameron - Local Laws Officer 

Building Permits and Environmental Planning – Nicole Wearne – Planning and Environment Manager

Business/Economic Development – Sarah Ellis - Manager Innovation and Projects 

Centrelink Agency & VicRoads Agency - John Hutchins - Manager Community Development and Tourism

Community Services - Kaye Robinson - Community Services Team Leader

Council Grants - Sarah Ellis - Manager Innovation and Projects 

Drainage - Daryl Sinclair - Works Manager

Environmental Issues - Nicole Wearne - Environmental Health Officer 

Festivals/Events - Amanda Munn - Volunteer and Events Administrator

Fire Prevention - Assistant Fire Prevention Officer

Green Waste - Fiona Baxter - Environmental Services Coordinator 

Health Controls - Nicole Wearne - Environmental Health Officer

Kindergartens - Tracey Bone - Manager Community Support and Wellbeing

Local Laws - Paul Cameron - Local Laws Officer

Parks and Gardens – Daryl Sinclair - Works Manager 

Planning Permits - Nicole Wearne - Planning and Environment Manager

Playgrounds - Allan McIntyre - Buildings Officer

Pollution, Noise & Litter - Nicole Wearne - Environmental Health Officer

Rates - Leilani Dawes - Rates Revenue Manager

Roads & Footpaths – Daryl Sinclair - Works Manager

Tourism - Sarah Ellis - Manager Innovation and Projects 

Traffic Controls -  Daryl Sinclair - Works Manager 

Youth – Leah Davies – Youth Officer

Other contacts

GWMWater:
If you have any queries that relate to water that aren't related to storm water drainage, you will need to contact GWMWater. You can find their contact details on their website at www.gwmwater.org.au/contact-us/contact-gwmwater.

Powercor Australia:
If you have queries that relate to power and electricity, e.g. power lines, power outages, you will need to contact Powercor Australia. You can find their contact details on their website at www.powercor.com.au/contact-us.

Department of Environment, Land, Water and Planning (DELWP):
DELWP works in partnership with a range of agencies and stakeholders to protect and preserve Victoria’s native landscape through a range of biodiversity, wildlife, sustainability, climate change and community programs. 

If you have queries about wildlife, e.g. snakes, bees, possums, kangaroos, birds, or if you have queries about land that is owned and managed by DELWP, you will need to contact them on 13 61 86.

Wildlife Rescue Australia:
Wildlife Rescue Australia is a not-for-profit, voluntary organisation which operates an Australia-wide, 24/7 Call Centre. The Centre is staffed by professional operators trained to facilitate the rescue of sick, injured or orphaned native animals. This service is available not only to members of the public, but also native animal groups, veterinary clinics, local Councils, Police etc. 

You can contact Wildlife Rescue Australia by calling 1300 596 457 or by visiting their website at www.wildliferescue.net.au

Regional Roads Victoria/VicRoads:
If you have queries about roads that are owned and manged by VicRoads, or if you require VicRoads services the Council do not provide, you will need to contact VicRoads. You can find their contact details on their website at www.vicroads.vic.gov.au/contact-us.

Parks Victoria:
Many bushland areas and lakes in West Wimmera Shire are managed by Parks Victoria. If you have any queries that relate to these reserves and parks, you will need to contact Parks Victoria. You can find their contact details on their website at www.parks.vic.gov.au/contact-us.

VicTrack:
VicTrack owns Victoria’s transport land, assets and infrastructure – and works to protect and grow the value of the portfolio to support a thriving transport system, and make travel and living better for Victorians.

If you have queries that relate to railway lines/train tracks or the land close to railway lines/train tracks, you will need to contact VicTrack. You can find their contact details on their website at www.victrack.com.au/about/contact-us.

 

Languages other than English: If you need help and speak a language other than English call the Translating and Interpreting Service (TIS) on 131 450.

Deaf, hearing or speech impairment: If you are deaf or have a hearing or speech impairment, you can call the Council through National Relay Services by Accesshub.
TTY users: can phone 133677 then ask for 03 9599 4444.
Speak & Listen: (speech-to-speech) users can phone 1300 555 727 then ask for 03 9599 4444.
Internet Relay users: can connect to the NRS then ask for 03 9599 4444.