Pay your rates

Rates can be paid in FULL by 15th February 2027 OR by FOUR INSTALMENTS as follows:

  • FIRST - 30 September 2026
  • SECOND - 30 November 2026
  • THIRD - 28 February 2027
  • FOURTH - 31 May 2027

Making a payment

FlexiPay

FlexiPay provides quick and easy payment of your rates notice. You can also set up a weekly, fortnightly, monthly, or quarterly payment schedule.  

Payments can be made via credit card or bank account.

To create a payment schedule or to make a one off payment of your rates notice, click here.

Please note, you will require your eNotices Reference Number which can be found at the top of your rates notice.

FlexiPay(PDF, 806KB)

FlexiPay FAQs

What is FlexiPay?

FlexiPay is a payment management system that provides our customers with flexible payment options for their notices.

What types of payments can be made via FlexiPay?

You have a number of different payment options in FlexiPay. You can –

  • Make a one-time payment of your notice
  • Set up an ongoing direct debit schedule
  • Apply for a payment arrangement

What payment methods are accepted?

Payments can be made via either credit card (Visa, Mastercard), including international credit cards, or bank account.

One-time payments can also be made via Apple Pay and Google Pay on compatible devices.

FlexiPay asked for my eNotices reference number. Do I need to have an eNotices account to use it?

No, FlexiPay can be used by all customers, even if you don’t have an eNotices account.

The eNotices reference number is used by the system to easily find the details of your notice such as the name, account number, and amount due.

FlexiPay says my eNotices reference number is invalid

Please check that you have typed the code in correctly, and ensure there are no spaces at the beginning or end of the reference number.

If you are having trouble with your eNotices reference number, please contact us via rates@westwimmera.vic.gov.au  or 13 99 72.

I have applied for a payment arrangement. What happens now?

All payment arrangement requests are sent to our team for review.

If your request is approved, you will receive an email confirming the details, with a link to securely enter your payment method.

If we have any questions or want to discuss your proposed arrangement with you, we may contact you via the email or phone number provided in the request.

If you have any questions about this process please contact us via rates@westwimmera.vic.gov.au or 13 99 72.

Why do I need to receive an email to give my payment method details?

If you are setting up a direct debit schedule or a payment arrangement, FlexiPay will send you an email with a secure link to provide your payment method details.

This is to ensure that the email address you have entered is valid, so we know that you will receive emails regarding the schedule such as transaction receipts, card expiry reminders, or updates to your schedule.

Can I make changes to my payment schedule?

To make changes to your payment schedule such as frequency, amount, or payment dates, you need to contact us via rates@westwimmera.vic.gov.au or 13 99 72  to discuss the changes.

If you have an eNotices account, you can cancel your schedule from the ‘manage payments’ tab in the dashboard.

How can I see the details of my payment schedule?

If you have an eNotices account, you will be able to see the details of your payment schedule in the ‘manage payments’ tab in the dashboard.

If you do not have an eNotices account, please contact us via rates@westwimmera.vic.gov.au or 13 99 72 and we can provide these details to you.

My credit card has expired/I need to update the payment method used. How can I do this?

To update the payment method associated with your direct debit or payment arrangement schedule, please contact us via rates@westwimmera.vic.gov.au or13 99 72 and we will send you an email containing a secure link to provide these details. 

Pensioner concession

The Municipal Rates Concession offers a discount on council rates up to a yearly maximum for eligible concession card holders. Please complete the Municipal Rates Concession application and bring both the application and your pension card into either the Edenhope or Kaniva offices. Alternatively, you can take a photocopy of the front and back of your pension concession card and mail together with the signed application to PO Box 201 Edenhope VIC 3318 or email to rates@westwimmera.vic.gov.au.

Municipal rates concession application form(PDF, 198KB)

How much is this concession?

This concession offers a discount on municipal rates up to a yearly maximum which is indexed every year.

2026-27: Pension Concession Rebate is 50% up to a maximum of $272.50.

What concession cards are eligible?

Eligible cards are:

  • Pensioner Concession Card — issued by Centrelink or Department of Veterans' Affairs
  • Department of Veterans' Affairs Gold Card — War Widow (WW)
  • Department of Veterans' Affairs Gold Card — Totally and Permanently Incapacitated (TPI).

    Please Note: A Health Care Card does not entitle the holder to a rate reduction.

  • Are there any other criteria?

    Yes, for you to be able to claim a concession on your municipal rates and charges you must ensure that:

  • You have any one of the eligible concession cards and your card is valid at the time of application, and
  • You are the person responsible for payment of the account, and
  • Your name is on the account, and
  • Your name and address on the account matches that on the concession card.

How many properties can I claim for a concession?

You can claim for one property only. Eligible cardholders can only claim a concession on their principal place of residence. For the purpose of this concession, the address on the concession card will be considered as your principal place of residence.

 

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