Make a complaint

If you have a complaint about the quality, delay or failure of an action taken, a decision made, a service provided, by or on behalf of Council you are encouraged to complete the following form.

Council's Complaint Handling Policy(PDF, 271KB)  applies to the making of a complaint to Council.  Upon receipt of your complaint, Council will allocate the complaint to be handled in accordance with the policy.

For requests of service or other general enquiries, please see make a request online.

When making a complaint please ensure that you provide all relevant facts, and where possible include dates, times, locations, contact names, and any prior reference numbers provided.  If you have an email address and mobile phone number, it is helpful to include these too.

If you are dissatisfied with the outcome of an internal review you can contact the Victorian Ombudsman.