Make a complaint

Your feedback about your experience with the West Wimmera Shire Council is valuable to us and helps us improve our services. One of the ways we do this is by understanding when our customers have concerns and addressing them effectively.

To ensure a fair and efficient resolution process, all complaints must be documented and assessed. If you wish to lodge a complaint, please refer to the Policy and Form links at the bottom of the page.

You may submit a complaint if you are dissatisfied with the quality of a decision, action, or service provided by Council or its contractors, or if there has been a delay or failure in delivering a service, taking action, or making a decision.

Council's Complaints Policy applies to the making of a complaint to Council.  Upon receipt of your complaint, Council will allocate the complaint to be handled in accordance with the policy.

For requests of service or other general enquiries, please see make a request online.

When making a complaint please ensure that you provide all relevant facts, and where possible include dates, times, locations, contact names, and any prior reference numbers provided.  If you have an email address and mobile phone number, it is helpful to include these too.

If you are dissatisfied with the outcome of an internal review you can contact the Victorian Ombudsman.