Community Satisfaction Survey interviews to start

Published on 21 January 2022

West Wimmera Shire Council is seeking information from residents about council’s performance and community satisfaction.

Independent market research agency National Field Services is conducting a Community Satisfaction Survey on behalf of West Wimmera Shire Council.

From January 27, for the period of up to three weeks, households might receive a call from National Field Services.

Similar surveys will be undertaken across Victorian councils in the coming months.

West Wimmera Shire Council Chief Executive David Bezuidenhout said the survey had been designed to assess the performance of the West Wimmera Shire Council across a range of measures.

“Through the survey, residents can provide feedback on what Council is doing right and what services are having a positive impact on our communities,” he said.

“The survey will be used to identify ways to improve or provide more effective service delivery to residents in the shire.”

“We appreciate you taking the time to assist us with this valuable feedback.”

Mr Bezuidenhout said all survey data, including personal details and individual responses, were confidential

“Only the overall results will be shared with West Wimmera Shire Council,” he said.

Mr Bezuidenhout said anyone with any questions or concerns could call West Wimmera Shire Council’s customer service team on 13 99 72.